Returns & Exchanges

At icon-X, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any eligible item within 30 days of delivery for a full refund.

1

Initiate Your Request

Log into your icon-X account and navigate to the 'Order History' section to select the items you wish to return and receive a unique RMA number.

2

Prepare the Package

Place the items in their original packaging with all tags attached, and include the printed return authorization slip inside the box.

3

Ship the Item

Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing